Amex is hiring for Business Development Executive (BDE) profile

Business Development Executive-18002350

Description

• Generating and closing new acquisition signing leads in the territory


• To achieve objective of coverage, quality of signing for the territory


• Ensuring Merchant set up, welcome call and manages first 100 days to ensure activation


• Follow up on customer / employee generated leads

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• Build relationships for success - consultative solution selling to ensure long term relationship building


• Own end to end resolution of reported Surcharge & Suppression cases


• Effective and efficient delivery of campaigns


• Proactive identification of incremental opportunities to leverage all client contacts based on needs, while potentially leveraging cross selling opportunities


• Provides first point of escalations from other contact channels

Location : Calcutta





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• Reinforce and demonstrate the Value Story to retain merchant and promote Card Acceptance


• Develop in-depth understanding of the customers and marketplace


• Achieving sales & acquisition targets by signing new merchants and increasing business with existing one’s

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Qualifications

• Graduate with minimum2 years of experience or a post graduate with a premium institute with minimum 6 months of experience


• Knowledge of competitive market place and industry practices


• Knowledge of AMEX merchant operating systems and information management systems


• Knowledge of AMEX processes and rules of engagement to coordinate / work with appropriate support resources


• AMEX Operational knowledge

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• Effective use of consultative selling process


• Driving for results


• Collaborating and influencing others


• Effective time management skills


• Effective relationship building skills


• Effective in resolving conflict


• Effective negotiating skills


• Effective problem solving skills


• Team player


• Ability to establish and maintain credibility with external customers


• Adaptable to varying tasks according to account importance and / or size


• Use of quantitative data analysis to sell Value


• Readily accessible to satisfactorily address merchant changes / issues


• Compliance with Company Policies